Terms and Conditions www.regina-shop.com

Introduction and effectiveness of the General Conditions
These general conditions of sale (hereinafter, "General Conditions") have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the website www.regina-shop.com ( hereinafter, the "Site") in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, the "Consumer Code").
The seller of the products and owner of the Site is Friultrota di Pighin s.r.l. with registered office in Via Aonedis 10, 33038 San Daniele del Friuli (UD), registered in the Business Register of: UDINE, C.F. and registration number: 01318570304, registered with the R.E.A. of UDINE n. 166977, e-mail address: info@reginadisandanieleshop.it, hereinafter "Owner" or "Friultrota".
The consumer who accesses the Site to make purchases (hereinafter "Customer") is required, before sending the order, to carefully read these General Conditions that have been made available to him on the Site.
Contracts concluded with Friultrota through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.

Terms of use
By using this Website, the User declares to satisfy the following requirements:
- The User acts as a Consumer;
- The User is of age under the applicable law;

Registration
To use the Service, the User can open an account indicating all the data and information requested in a complete and truthful manner.
It is not possible to use the Service without opening a User account.
To purchase the Products, the User is required to register and log in to this Website.

Choose and order the Products
The characteristics and the price of the various products for sale on the Site (hereinafter "Product" or "Products") are shown on the page relating to each Product.
To purchase the Products, the Customer must add the Product to the "Cart", following the instructions contained on the Site. The Customer must select the desired payment method, and after having read the General Conditions and the Privacy Policy and confirmed their acceptance, confirm the order.
By sending the order from the Site, which has the value of a contract proposal, the Customer acknowledges and declares that he has read all the information provided to him during the purchase procedure and that he fully accepts these transcribed General and Payment Conditions.
The contract stipulated between Friultrota and the Customer must be considered concluded with the acceptance of the order by Friultrota. This acceptance is communicated to the Customer through an order confirmation email, the order number, the shipping data, the list of Products ordered with their essential characteristics and the total price, including delivery costs.

Product Information
The information and characteristics relating to the Products are available on the Site.
Prices, descriptions and availability of the Products are specified in the respective sections of this Site and may be subject to change without notice.
The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be fully representative of its characteristics and quality but may differ in color and size. In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.

Prices and shipping
Product prices are inclusive of all taxes and duties. All prices are expressed in Euros.
During the purchase procedure and before placing the order, Users are duly informed of all costs (including any shipping costs) that will be charged to them.

Terms of payment
The Customer may pay the price of the Products and the related delivery costs by credit card, PayPal, prepaid cards, Masterpass and cash on delivery.
• Credit card
The circuits on which it is possible to purchase on the Site are:
Visa / Visa Electron
MasterCard
American Express
Diners Club International

To ensure maximum security, the Customer will carry out the payment transaction directly on the bank's secure server.
The Site does not store the Customer's credit card number, but thanks to the protected communication system of the reference credit institution, from the second expense, the Customer who wishes - by selecting the appropriate option - will be able to proceed with the purchase without re-entering your details. The reference credit institution uses the SSL protocol to encrypt the data transmitted between its server and the Client's browser.
• PayPal
Once the order is confirmed, the Customer will be redirected to the PayPal site where he can make payment with his account or using a card, even prepaid, or in any case according to the methods accepted by Paypal and in compliance with the relevant conditions.
• Cash on delivery
Payment will be made upon receipt of the Products and can only be made in cash. For cash on delivery shipments, the customer is required to pay a contribution of € 8.00.

Transport and delivery
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate field.
Delivery is active in Italy.
Shipping rates are indicated during the purchase procedure.
All purchases will be delivered by courier from Monday to Friday, excluding holidays and national holidays. The Owner is not responsible for unforeseeable delays or those not attributable to it.
Once the Products have been shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment.

Delivery failure
The Owner is not liable in any way for any delivery errors resulting from inaccuracies or omissions committed by the User in completing the purchase order.

Content on this Website
Unless otherwise specified or clearly recognizable, all content available on this Website are owned by or provided by the Owner.

Rights on the contents of this Website
The Owner holds and expressly reserves all intellectual property rights on the aforementioned contents.
Users are not authorized to use the contents in any way that is not necessary or implicit in the correct use of the Service.
Where expressly indicated on this Website, the User is authorized to download, copy and / or share certain contents available on this Website exclusively for personal and non-commercial purposes and on condition that the attribution of authorship of the work is observed as well as the indication of any other relevant circumstance requested by the Data Controller.
The limitations and exclusions provided for by copyright law remain unaffected.

Intellectual property
Without prejudice to any more specific provision contained in the Terms, the intellectual and industrial property rights, such as for example copyrights, trademarks, patents and models relating to this Website are held exclusively by the Owner and are protected pursuant to legislation and international treaties applicable to intellectual property.
All trademarks - word or figurative - and any other distinctive sign, company, service mark, illustration, image or logo that appear in connection with this Website are and remain the exclusive property of the Owner or its licensors and are protected pursuant to of the legislation and international treaties applicable to intellectual property.

Right of withdrawal
The right of withdrawal is excluded in the following cases pursuant to art. 59 of Legislative Decree 21/2014:
- order of products made to measure or clearly personalized;
- order of Products that risk deteriorating or expiring rapidly;
- order of sealed Products which cannot be returned for hygienic reasons or related to health protection or which have been opened after delivery.
With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "risk deteriorating or expire rapidly" include all Food Products, as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and food safety protection, Users acknowledge and accept that there is no right of withdrawal from contracts concluded on this Website by virtue of the particular characteristics of the offer.
Warranty and lack of conformity
In case of lack of conformity of Products sold on the Site, the Customer must immediately contact the Owner at the addresses indicated on the Site.
The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products.

Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance or evasion, even partial. , of an order.
Complaints
Users can report any disputes to the Owner, who will try to resolve them amicably.
Although the right of Users to take legal action remains unaffected, in the event of disputes relating to the use of this Website, Users are requested to contact the Owner at the addresses indicated.
Any complaint must be forwarded to Friultrota using the appropriate contact form accessible directly on the Site, or by registered letter with return receipt to the following address:
Via Aonedis 10,
33038 San Daniele del Friuli
(UD)
Friultrota undertakes to respond to all requests received within a maximum of 7 working days.
12. Online resolution of consumer disputes
ADR
According to Article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can use the Joint Conciliation procedure. The Procedure can be initiated if the consumer, after submitting a complaint to the company, has not received a response within 45 days or has received a response that is not deemed satisfactory by him.
The customer who decides to make use of the Joint Conciliation procedure is obliged to send the request to the address: conciliazione@consorzionetcomm.it or to the fax number 02/87181126. For more information, see: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl
ODR
Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he or she may submit a complaint via the ODR platform of the European Union which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users who wish to resolve disputes arising from online sales or service contracts out of court.
Applicable law and competent court
The sales contract between the customer and Friultrota is concluded in Italy and governed by Italian law.
Jurisdiction
The exclusive competence to hear any dispute deriving from or in connection with the Terms rests with the judge of the place where the Data Controller is established.